Presbyterian | Your Story | Centennial Care | Spring 2024

Expanding behavioral healthcare through Virtual Visits Your mental health is just as important as your physical health. You may have a mood disorder if you’ve been experiencing any of the following symptoms: • Lasting feelings of sadness • Feelings of helplessness or hopelessness • Lack of energy • Lack of interest in things you once enjoyed • Constant feelings of fear, worry, or nervousness Anxiety and depression are types of mood disorders. It’s normal to feel anxious or sad from time to time. However, if these symptoms happen more often and they affect your life, you should talk to your provider about treatment. Seeing a mental health provider in person can sometimes be hard for many reasons. Virtual Visits can make scheduling an appointment much easier, and you can access private and secure counseling (also known as talk therapy) with a behavioral health provider directly. You can schedule an appointment through MyChart. Patients may be seen at their Video Visit by a therapist or counselor. Patients who need medication management of their mood disorder can also see a psychiatrist via Virtual Visits. Providers will create a unique treatment plan. This may include treatments such as talk therapy, problem-solving therapy, or anxiety and depression medication. Communication is important to you and to us. That’s why we offer translation services if you need them. We want to make sure you have information in the language or format you use so you can take charge of your own healthcare. We have bilingual staff and certified translator services if you want to use these services. These services are available to help you talk with providers, nurses, and caregivers; learn about your health plan; and much more. Our translation and interpreter services include: Presbyterian’s translation and interpretation services It’s easy to request these services. Call the Presbyterian Customer Service Center at the number on your Presbyterian member ID card. • Language translation • Written materials translation • Telephonic interpreters • In-person interpreters • American Sign Language interpreters • Video remote interpreters 4