10 In partnership with you and the New Mexico Human Services Department (HSD), we have some important news to share about your extended Centennial Care (Medicaid) benefits. Everyone enrolled in Medicaid must renew their benefits. You will receive a turquoise envelope from HSD when it’s time to renew your Medicaid benefits. If you have signed up for HSD electronic notices, watch for email or text updates. When you are notified, log in at www.yes.state.nm.us. Click the “Renew My Benefits” button to complete your renewal application. If HSD requests more information, please provide it right away. You must complete your renewal application to check if you are still eligible to keep your benefits. Why do I need to renew? During the COVID-19 public health emergency, your Medicaid and SNAP benefits were automatically renewed. This has changed. Now, everyone will need to renew their Medicaid and/or SNAP benefits when notified. If you do not renew, your coverage will end. What if I am no longer eligible for Medicaid? If you are notified that you are no longer eligible for Medicaid, you can find low- or no-cost coverage through beWellnm. Check out all your choices online at www.beWellnm.com or by calling 1-833-862-3935. We’re here for you! Presbyterian Health Plan wants to help you through this change. We want to give you the support you need during this change so that you can continue your healthcare journey with us. Feel free to reach out to us with any questions or concerns you have. Call the Presbyterian Customer Service Center at the number on your member ID card: (505) 923-5200 or 1-888-977-2333. Be on the lookout for your benefit renewal application Keep these numbers handy The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach the PCSC at the following numbers: (505) 923-5200 or 1-888-977-2333, TTY: 711 Navajo/Diné members: (505) 923-5157 or 1-888-806-8793, TTY: 711 Other important numbers PresRN: (505) 923-5677 or 1-888-730-2300, TTY: 711 Routine transportation (for nonemergency medical transportation): 1-855-774-7737 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) 988 Suicide & Crisis Lifeline (available 24/7): 988 or 1-800-273-8255 Presbyterian Centennial Care Ombudsman: Phone: (505) 923-5780 Email: ombudsman@phs.org
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