Presbyterian | Your Story | Turquoise Care | Winter 2024

www.phs.org/Medicaid 11 Presbyterian’s Hospice Volunteer Program is a rewarding way to give back to your community by giving time and support to patients. Whether you have a little or a lot of time, volunteers can make a big impact. When you volunteer, you give back to your community and create a positive impact on those around you. Volunteering also has many health benefits. It can improve physical and mental health, provide a sense of purpose, and nurture relationships and social skills. There are chances to volunteer across the state. The hospice volunteer team will provide all the training and information you need to help people. There are many things you can do with patients when you volunteer. This could include: Keep these numbers handy The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach the PCSC at the following numbers: (505) 923-5200 or 1-888-977-2333, TTY: 711 Children in State Custody: (505) 923-8417 or 1-844-233-4887, TTY 711 Navajo/Diné members: (505) 923-5157 or 1-888-806-8793, TTY: 711 Other important numbers PresRN: (505) 923-5677 or 1-888-730-2300, TTY: 711 Routine transportation (for nonemergency medical transportation): 1-855-774-7737 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) 988 Suicide & Crisis Lifeline (available 24/7): 988 or 1-800-273-8255 Presbyterian Turquoise Care Ombudsman: Phone: (505) 923-5780, email: ombudsman@phs.org Volunteer this season with the Hospice Volunteer Program For more information or to apply to become a hospice volunteer, visit us at www.phs.org/doctors -services/healthcare-at-home/ hospice/hospice-volunteer -opportunities. You can also scan the QR code to learn more and apply. • Visit and talk with the patient • Read and discuss books • Take a walk • Help with meals • Provide transportation • Watch TV or movies together • Help care for the patient’s pet • Help with mailings or other hospice office duties We also have a Veterans for Veterans program. This program provides support for hospice patients who are also military service veterans. Sources: Mayo Clinic Health System

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