Presbyterian | Your Story | Centennial Care | Winter 2022 11 Keep these numbers handy The Presbyterian Customer Service Center (PCSC) is available for members Monday through Friday, 8 a.m. to 6 p.m. Members can reach the PCSC at the following numbers: (505) 923-5200 or 1-888-977-2333, TTY: 711 Navajo/Diné members: (505) 923-5157 or 1-888-806-8793, TTY: 711 Other important numbers PresRN: (505) 923-5677 or 1-888-730-2300, TTY: 711 Routine transportation (for nonemergency medical transportation): 1-855-774-7737 New Mexico Crisis and Access Line (for a behavioral health crisis): 1-855-662-7474 (1-855-NMCRISIS) 988 Suicide & Crisis Lifeline (available 24/7): 988 or 1-800-273-8255 Presbyterian Centennial Care Ombudsman: Phone: (505) 923-5780 Email: Tools you can use! Need a ride? Schedule your next ride to your provider in less than a minute! Did you know you can save time and book your medical trips using the Itineris Passenger mobile app? The Itineris Passenger app will change the way you schedule your next trip appointment by giving you the power to do it in the palm of your hand. Features include: ● Quickly schedule each trip in under a minute ● Remembers your previous rides for faster selection ● Automatically maps your trip with a timeline itinerary ● Cancel upcoming trips with a simple click ● Receive status noti cations of your scheduled trip ● No more calling to book your trips ● Wheelchair service available The easy-to-use Itineris Passenger app is supported on the iPhone and Android only. To register for this service, please visit your app store to select the Itineris Passenger app for free. myPRES: Be in the know myPRES is our secure member site that allows you to view important information about your Centennial Care health plan. With myPRES you can: ● Look up your benefit plan information ● Request a new Centennial Care Member ID Card ● Send a question to the Presbyterian Customer Service Center ● View your claims ● Check your eligibility ● Check on your prior authorization requests ● And much more Register for myPRES today: Go and click REGISTER NOW. Video visits Video visits and telehealth help you stay healthy while staying safe. Talk to your provider from the comfort of your own home. Make an appointment today through your myPRES account at If you need help logging into your account, call the number on the back of your Presbyterian ID card. PresRN Speak with a Presbyterian nurse if you are not feeling well and do not know what to do. PresRN phone calls are free and available 24 hours a day, 365 days a year. Our nurses are happy to answer general health questions when you are healthy too. Centennial Care Members can call PresRN at (505) 923-5677 or 1-888-730-2300.