Presbyterian | Spring 2020 | Your Story

Presbyterian Health Plan, Inc. P.O. Box 27489 Albuquerque, NM 87125-7489 Important plan information CC Standard U.S. Postage PAID Presbyterian Health Plan INSIDE Focus on eye health 3 Quick guide for care 6 Your story En español: Si usted desea obtener este boletín en español, llame al (505) 923-5200 o al 1-888-977-2333. Spring 2020 Helping you navigate COVID-19 We are glad to be your partner in health, especially during this trying time. We know the COVID-19 crisis is deeply impacting many of you in our community. Here are some resources to help you get through this pandemic and stay well. COVID-19 coverage As a Presbyterian Health Plan member, there will be no cost to you for anything related to COVID-19 screening, testing, or medical treatment . You won’t pay copays, deductibles, or coinsurance for visits related to COVID-19 at clinics or hospitals, or for using remote care. How do I get screened? If you feel you have symptoms, Presbyterian Health Plan offers telemedicine choices to make it quick to connect with a provider to check COVID-19 symptoms. Online Visits and Video Visits are available to members at no charge. Online Visits Our Online Visits are an online medical interview for individuals age four and older. You can access Online Visits Monday through Friday from 7 a.m. to 6 p.m., and Saturday and Sunday from 8 a.m. to 3 p.m. at . Video Visits Submit your symptoms on an intake form and you will be notified when the provider is ready to visit with you. You can access Video Visits at videovisits . See page 12 for instructions on how to access Video Visits. How and where do I get tested? If your provider has recommended you get tested, here’s how you can proceed. You can access a list of testing centers in New Mexico at the New Mexico Department of Health website at and click on the “COVID-19 Testing Information” tab. Here you can find the hours of operation, phone number, location, screening requirements, and details for scheduling an appointment for each testing center. COVID-19 resources ● ● At , you can find: ● ● The websites we recommend for the latest about the disease and how to protect yourself ● ● What to do if you think you or a family member has COVID-19 ● ● What to do if you or a family member has been diagnosed with COVID-19 ● ● Resources available to you as a member of our health plan Want email updates from us? Go to to sign up. Getting prescriptions We are here to help if you have trouble getting your medications. If you can’t access your ongoing prescription medications due to the COVID-19 pandemic, please call your pharmacy for refills. If you have any problems, please call the Presbyterian Customer Service Center at (505) 923-5200 or 1-888-977-2333 , TTY: 711 . Choose the —Continued on page 2