Presbyterian | Your Story | Centennial Care | Fall 2021

myPRES: Be in the know myPRES is our secure member site that allows you to view important information about your Centennial Care health plan. With myPRES you can: ● Look up your benefit plan information ● Request a new Centennial Care member ID card ● Send a question to the Presbyterian Customer Service Center ● View your claims ● Check your eligibility ● Check on your prior authorization requests ● And much more… Register for myPRES today: Go to and click “REGISTER NOW.” 10 Do you knowwhat a critical incident is or how to report one? Presbyterian Centennial Care members should report harmful incidents (events) to Presbyterian Health Plan, Inc. Harmful incidents include but are not limited to abuse, neglect, exploitation, emergency services, death, environmental hazards, law enforcement intervention, or a missing person. Who should report a critical incident, and how? ● Any Presbyterian Centennial Care member ● Any personal care service agency for members who get home- and community-based services (per the New Mexico Human Services Department) ● Members who get self-directed benefit services ● Members who get behavioral health services ● Your representative Good faith incident reporting of or the allegation of abuse, neglect, or exploitation is free from any form of retaliation. To report a harmful incident, contact your Presbyterian Health Plan care coordinator. You may also call or email the Presbyterian Customer Service Center at: Phone (English and Spanish): (505) 923-5200 or 1-888-977-2333 , TTY: 711 Phone (Navajo/Diné): (505) 923-5157 or 1-888-806-8793 Hours: Monday – Friday, 8 a.m. to 6 p.m. Email: Tools you can use! Need a ride? Schedule your next ride to your provider in less than a minute! Did you know you can save time and book your medical trips using our new Itineris Passenger mobile app? The Itineris Passenger app will change the way you schedule your next trip appointment by giving you the power to do it in the palm of your hand. Features include: ● The app remembers your previous rides for faster selection. ● It automatically maps your trip with a timeline itinerary. ● Quickly schedule each trip in under a minute. ● Cancel upcoming trips with a simple click. ● Receive status noti cations about your scheduled trip. ● No more calling to book your trips. ● Wheelchair service available. The easy-to-use Itineris Passenger app is supported on the iPhone and Android only. To register for this service, please visit your app store to select the Itineris Passenger app for free. Video Visits Video Visits and telehealth help you stay healthy while staying safe. Talk to your provider from the comfort of your own home. Make an appointment today through your myPRES account at . If you need help logging in to your account, call the number on the back of your Presbyterian ID card. PresRN Speak with a Presbyterian nurse if you are not feeling well and do not know what to do. PresRN phone calls are free and available 24 hours a day, 365 days a year. Our nurses are happy to answer general health questions when you are healthy too. Centennial Care members can call PresRN at (505) 923‑5677 or 1-888-730-2300 .