Presbyterian | Your Story | Centennial Care | Spring 2021

6 Need a ride to a medical appointment? Schedule your next ride in less than a minute! Did you know you can save time and book your medical trips using our new Itineris Passenger mobile app? The Itineris Passenger app will change the way you schedule your next trip appointment by giving you the power to do it in the palm of your hand. Features include: ● Quick scheduling of each trip in under a minute ● Automatic mapping of your previous rides for faster selection ● Automatically maps your trip with a timeline itinerary ● Cancellation of upcoming trips with a simple click ● Status noti cations of your scheduled trip ● No more calling to book your trips ● Wheelchair service available The easy-to-use Itineris Passenger app is supported on the iPhone and Android only. To register for this service, please visit your app store to select the Itineris Passenger app for free. myPRES: Be in the know myPRES is our secure member site that allows you to view important information about your Centennial Care health plan. With myPRES, you can: ● Look up your benefit plan information ● Request a new Centennial Care member ID card ● Send a question to the Presbyterian Customer Service Center ● View your claims ● Check your eligibility ● Check on your prior authorization requests ● And much more Register for myPRES today! Go to www.phs.org/mypres and click “Register Now.” Presbyterian Health Plan online provider directory We know how important it is to find the care that you and your family need. Presbyterian Health Plan has a web- based provider directory to help you find the right in-network providers in your plan. Just go to www.phs.org and choose “Find a Doctor” at the top of the screen. We include the most up-to-date lists of in-network providers and facilities in our online provider directories. Your health plan materials are the best source to help you understand your covered services and providers. You can also get provider information on paper or by phone by calling the Presbyterian Customer Service Center at the number on the back of your member ID card. Presbyterian’s translation and interpretation services Communication is important to you and to us. That’s why we offer translation services if you need them. We want to make sure you have the information you need in the language or format you use so you can take charge of your own healthcare. We have bilingual staff and certified translator services if you want to use these services. These services are available to help you talk with providers, nurses, and caregivers; learn about your health plan; and much more. Our translation and interpreter services include: • Language translation • Written materials translation • Telephonic interpreters • In-person interpreters • American Sign Language interpreters • Remote video interpreters It’s easy to request these services. Call the Presbyterian Customer Service Center at the number on your member ID card. Tools you can use!